How Data Drives Next-Generation Customer Experiences

Customer experience management and digitization has been transforming customer interactions for well over a decade, but the recent pandemic has dramatically accelerated that trend, driving significant new investments in integration and setting a new standard for customer expectations globally. Today, it’s more important than ever before that enterprises deliver a world-class customer experience for their […]

3 Steps to Increase Insurance Claims Satisfaction

For some time now, CX has been rising in visibility and importance. That development began well before COVID, but it has accelerated dramatically since the pandemic. Back in 2015, Forrester Research coined the term “the age of the customer.” Businesses began to develop targets for improving customer experience (CX) and striving to achieve those by […]