Key Takeaways: In the insurance industry, customer satisfaction has a direct impact on your bottom line. Efficient claims processing and transparent communications are key to customer satisfaction....
Key Takeaways: Insurers provide better customer experiences with claims processes that are simple, fast, empathetic, and deliver proactive communication throughout. Use an integrated customer...
Chances are, we’ve all heard the story of the lighthouse and the naval vessel, in which the captain of a large ship sees a light in the distance and transmits a command that the smaller vessel...
Insurance industry leaders are just beginning to understand the value that generative AI can bring to the claims management process. By harnessing the power of machine learning and natural language...
Insurance is an inherently data-driven industry. Even before the age of advanced analytics, experts in the industry were routinely using data to assess risk and price policies. Today, data analytics...
The world has witnessed a catastrophic series of disasters in recent years stemming from wildfires, displacing families from their homes and devastating entire communities. In many cases, the impact...
Healthcare data governance also known in the industry as “information governance,” refers to a framework that manages data assets to ensure confidentiality, appropriate access, and accurate...
Advanced data analytics enable insurance carriers to evaluate risk at a far more granular level than ever before, but big data can only deliver real business value when carriers ensure data...
Inflationary pressures, an increase in natural disasters, and secondary perils are creating challenges for property insurance carriers, exposing them to additional risks and undermining...
