Challenges in Utilities: Customer Clarity in Billing

Join this webinar on demand to learn how Utility companies have taken unprecedented measures to maintain customer relationships. Most notably, waived late fees and suspended disconnections due to non-payment have helped their customers breath a temporary sigh of relief as they get back on their feet. However, with these programs coming to an end soon, and a reported $40B in COVID-19 debt owed, utility companies are going to need better ways to help reduce customer stress while still collecting revenue.