How to Compete on Customer Experience: 5 Data-Backed Strategies

Did you know over 50% of customers will switch to a competitor after a single unsatisfactory customer experience?

Customer experience (CX) refers to the overall perception and feeling a customer has about their interactions with your company, product, or service throughout every touchpoint – from initial discovery and research to purchase, use, and post-purchase support.  Overall CX is influenced by the quality of customer service, the ease of use of products or services, the effectiveness of communication, and the emotional connection established.

Customer experience can make or break your organization’s success, and yet, there are simple success strategies that often go overlooked.

To learn more read the full eBook.