Heritage Bank

Solution

Heritage Bank Limited uses Rocket Software’s UniVerse platform, which provides them with an efficient member processing system that effectively supports diverse service offerings by integrating customizable core functionality with an extensive suite of complementary products and services.

John Williams, General Manager Technology and Payment Systems, knew that Heritage needed a replication solution that could provide a rapid restoration of all services in case of a failure of the primary host system or the loss of the data center.

“Heritage chose Assure MIMIX HA for AIX because it provides us with the ability to restore UniVerse to any point-in-time, in the event of an unexpected interruption, as well as to recover lost or damaged files in a timely manner,” Williams said.

Assure MIMIX HA for AIX protects data and applications by replicating changes in real time to a second AIX environment. Assure MIMIX HA for AIX allows rapid recovery of one or many deleted or corrupted transactions, no matter whether they were lost through user error, malicious activity, software corruption, security breach or virus attack. Best of all, Assure MIMIX HA for AIX includes the ability to recover data from a chosen point-in-time.

In addition, Assure MIMIX HA for AIX provides true high availability for AIX environments through continuous self-monitoring and automated failover, ensuring that business-critical applications stay protected, available and productive for employees, customers, and partners.

“Assure MIMIX HA for AIX ensures that the UniVerse platform, and all the services and functionality it supports, are replicated to our disaster recovery site within seconds. The solution allowed us to reduce our disaster recovery time from an hour to approximately 30 minutes.”

“With Assure MIMIX HA for AIX, we can take a snapshot of the backup system at the disaster recovery site and use it to run our tape backup procedures while the production server remains online. This improvement alone saves Heritage more than one hour of operational processing time six days per week,” stated Williams.

By providing point-in-time recovery capability, the software ensures that should anything corrupt or accidentally delete a record, Heritage can “roll back” in time and retrieve a complete copy of the data before the incident.

In addition to reducing planned downtime for tape backups and ensuring rapid recovery of any data, with Assure MIMIX HA for AIX, should the production server fail unexpectedly for any reason, or should it need to be shut down for maintenance or upgrades, operations can be switched to Heritage’s backup server quickly and automatically, with confidence that all the data and applications will be available and up to date.

Williams added, “Assure MIMIX HA for AIX provides us with a complete backup of our member account records to ensure our member data has integrity and is always available and up-to-date.”

Results

• Eliminated threat of extended unplanned downtime to critical UniVerse platform.
• Reduced disaster recovery system failover timeframes.
• Provided point-in-time recovery on critical UniVerse platform.
• Provided processing efficiencies around system backup and end-of-day processing.