Ironstream for ServiceNow®
Integrate mainframe and IBM i systems into ServiceNow applications for a complete view of your IT environment
Better visibility for better IT operations
When IT services go down, so does your business.
But, ensuring high service availability is harder than ever. IT must contend with a rapidly expanding, complex infrastructure, and the necessary insights may be trapped in disconnected tools.
While ServiceNow helps overcome those challenges by connecting enterprise IT with a unified cloud platform, it doesn’t support the mission-critical mainframe and IBM i systems that run your business.
Ironstream for ServiceNow is the only Now® Certified solution to seamlessly integrate these critical IBM systems into the ServiceNow platform. Get a single, comprehensive view of your entire IT landscape without the complexity, time and risk of manual processes.
Benefits
Visibility
Get a comprehensive view of all your IT resources to improve IT operations management
Availability
Improve service availability by reducing event noise and correlating events using AIOps
Insight
Make better decisions with automated root cause analysis and interactive service maps
Efficiency
Eliminate manual processes to reduce errors, increase productivity and respond faster
Discovery & Service Mapping
ServiceNow ITOM Visibility provides you with the foundation you need to ensure that the IT infrastructure and services running your business are always available and performing their best.
With Ironstream, you can extend the power of ServiceNow ITOM Visibility to include your IBM mainframe and IBM i environments. Together, Ironstream and ServiceNow provide a complete, accurate, up-to-date view of your entire IT landscape. This is the single view you need to improve service quality, strengthen change processes, reduce risk, and optimize spending.
Ironstream seamlessly integrates with ServiceNow Discovery to make it easy to incorporate these traditional IBM environments into your configuration management database.
Ironstream automatically collects IBM mainframe and IBM i configuration items (CIs) and populates them into the CMDB. Ironstream also maps interrelationships and keeps the CMDB up-to-date with any changes.
Ironstream support for ServiceNow Service Mapping takes visibility even further. Build upon your discovered infrastructure data with maps that show the relationship between the CIs and the business services they support. Service maps are automatically updated with changes in your CMDB so you can be confident that you’re working with accurate information.
With service-aware IT infrastructure visibility, you can diagnose and fix service outages fast – and even prevent problems before they happen.
Resources
Event Management
Ironstream integration with ServiceNow Event Management extends the power of AIOps to mainframe and IBM i so you can dramatically improve your service availability. Understand the root cause of problems quickly, and reduce mean time to repair (MTTR).
Ironstream monitors critical management messages on the mainframe and IBM i systems and forwards them to the ServiceNow Event Management server for consolidation, analysis and action.
With AIOps, ServiceNow dramatically reduces the time and effort required to correlate events. Events are normalized and de-duplicated into a single alert to dramatically reduce event noise so you can identify problems and resolve them before they disrupt your business.
Alerts may be tied to information in the CMDB for even more insight into prior issues, change history and more. And, Ironstream can automatically resolve problems on the mainframe or IBM i to keep your business running.
Ironstream support for ServiceNow Service Mapping takes visibility even further. Build upon your discovered infrastructure data with maps that show the relationship between the CIs and the business services they support. Service maps are automatically updated with changes in your CMDB so you can be confident that you’re working with accurate information.
With service-aware IT infrastructure visibility, you can diagnose and fix service outages fast – and even prevent problems before they happen.
Seamless Integration with ServiceNow
Ironstream is the only Now Certified solution to seamlessly integrate IBM mainframe and IBM i systems into the ServiceNow platform. Before Ironstream, automatically discovering configuration items, populating the CMDB, mapping services, and forwarding events from these systems into ServiceNow would have been unthinkable.
Ironstream is tightly integrated with ServiceNow, using the same schedules, filtering, alerting and dashboards as all the other systems in your IT infrastructure. It’s flexible and easy to adapt to the unique needs of your business.