Customer Experience changes forever in the wake of COVID-19
“COVID-19 has already changed the world forever.” “Our social, economic, and political impacts will be felt for many years to come.” “Our new normal.” These are things we’ve heard...
Personalized, Seamless, and Omnichannel Communication: It’s What Consumers Want
Today’s customer engagement must be omnichannel, personalized, and seamless. For marketers, customer experience, and customer service professionals, that represents a significant challenge. How...
Video Helps Members Navigate the Healthcare Industry in Tough Times
Healthcare is personal. When you broach sensitive and complex topics like healthcare, you need to be able to have conversations based on trust, which is established by anticipating and addressing...
Three Things Consumers Want You to Know About Engaging Successfully
Marketers today have more options than ever before for reaching customers—from printed mailers to digital display ads, and from phone and in-person connections to social media, text messages,...
5 Steps to Effective HR Communication in a Crisis
The COVID-19 pandemic is a disruption unlike any we have seen in modern times. As human beings, we look to history to guide us in how we respond to certain situations, but COVID-19 is unprecedented...
