Key Takeaways: Insurers provide better customer experiences with claims processes that are simple, fast, empathetic, and deliver proactive communication throughout. Use an integrated customer...
First impressions are important when onboarding new P&C policyholders. A new customer’s experience with your company might well have started with an independent agent or broker, but once the...
For financial services companies, success hinges on consistently meeting customer expectations. Trust plays a pivotal role in client satisfaction and long-term loyalty. Consistency and accuracy in...
Intensive digitization and the rise of artificial intelligence (AI), an uncertain economic climate, and evolving consumer expectations mean that delivering an outstanding customer experience (CX) is...
By connecting with customers when, where and how they desire, using personalized and data-driven insights, businesses are creating the game-changing experiences that customers demand. Join us as...
Today’s customers expect businesses to engage with them on their own terms. They want companies to anticipate their needs, personalize offerings to their individual preferences, and present them...
The COVID-19 pandemic accelerated self-servicing trends in virtually every industry. A Forrester study commissioned by Intercom.com reported that 71% of support leaders and decision-makers credit...
Every business evolves, some are dragged kicking and screaming into the modern world, others demonstrate the ability to take smaller steps to incrementally change. Some consider businesses which...
In his classic business book “Good to Great,” author Jim Collins described what he calls “the hedgehog concept.” It asserts that to be successful, businesses should focus on one thing that...
