The European Union’s General Data Protection Regulation (commonly known as GDPR) came into effect on the 25th May 2018. It is important to any user or processor of personally identifiable...

Telecom providers are working through a pivotal time, as industry fundamentals are shifting with the emergence of 5G, cloud services, and a host of other new technologies to increase telecom growth....

When was the last time you shopped online and had a package shipped to you? Or skipped the cooking and had takeout delivered to your door? For consumers, behaviors like these have become so ingrained...

Today’s customers expect businesses to engage with them on their own terms. They want companies to anticipate their needs, personalize offerings to their individual preferences, and present them...

Hyperautomation is the practice of automating as many processes as possible across an entire organization as quickly as possible, using a combination of tools, systems, and techniques. Per Gartner,...

The COVID-19 pandemic accelerated self-servicing trends in virtually every industry. A Forrester study commissioned by Intercom.com reported that 71% of support leaders and decision-makers credit...

AI transforms how we interact with technology, make decisions, and solve complex problems. It has been at the heart of many innovations over the past two years, powering everything from the chatbots...

This article on mainframe computers was originally published by Trevor Eddolls on Enterprise Systems Media. Many organizations have mainframe computers installed, yet those organizations often miss...

The umbrella term data management covers distinct tasks, enabling a business to preserve, sustain, and extract value from data. With various disciplines comprising data management, there is often...