Best of 2022: Top 5 Customer Engagement Blog Posts

By connecting with customers when, where and how they desire, using personalized and data-driven insights, businesses are creating the game-changing experiences that customers demand.

Join us as we count down the Top 5 Customer Engagement blog posts of 2022.

#5 Leverage an Omnichannel Communications Archive for Better Customer Service

Decades ago, document management was largely about recordkeeping. Microfiche was a popular technology for large companies that needed to store large volumes of documents for long periods of time. Later, as digital technologies came into widespread use, Adobe’s PDF technology became a mainstay of document management, providing universal access to any user, without the need to buy or install a wide array of different software products. Read more >

#4 Deliver Personalized Emails in Real Time with EngageOne Compose

The past two years have seen a dramatic shift in consumer preferences toward digital channels of communication. As the COVID pandemic prompted a shift toward remote work and e-commerce, customers found new modes for interactive communication with the companies with whom they do business.

As a result, it’s more important than ever before that organizations master the multichannel customer experience. Those who do will ultimately prevail in the battle for the hearts and minds of consumers. Read more >

#3 Top 3 Challenges and Solutions for Utility Service Providers

Precisely attended and talked at UK’s Future of Utilities Smart Energy and Water events in the first quarter of 2022. Utility service providers and leaders from across the UK’s energy and water companies presented keynotes on the top challenges and opportunities faced by the sector.

Our own Paul Matthews, Strategic Director for Utilities in the UK at Precisely EngageOne, was interviewed on stage at the water event to share insights into how the latest developments in customer communication solutions help solve the top three challenges faced by the UK’s utility companies. Read more >

#2 Top 6 Critical Capabilities for Your Digital Archive

68% of marketing leaders say their company competes on customer experience (CX) and 67% of consumers say they will switch brands after a bad experience.

One of the many challenges in CX is ensuring your organizations have access to every customer interaction, as-delivered exactly to the recipient AND ensuring you have visibility into all metrics related to each communication event.

How is your current communications archive equipped to deliver the CX that your customers demand in an omnichannel world? Read more >

#1 5 Benefits of Digital Archiving for Your Business

Digital archiving is playing an increasingly important role in enterprises, as users churn out more and more content. There are many reasons to retain that information, ranging from the practical need to retrieve old records to more essential concerns like legal and regulatory compliance. Read more >

CX and data-focused executives from 100 global enterprises reveal the top challenges facing their customer experience strategies and how they’re working to overcome them. Read the analyst report here.