Data integrity empowers your businesses to make fast, confident decisions based on trusted data that has maximum accuracy, consistency, and context. As 2023 comes to an end we’re counting down the...

Companies that excel at targeted messaging will generally outperform their peers both in terms of revenue growth and customer loyalty. Digital marketing is ideally suited for precise targeting and...

Experts estimate that the world is generating 2.5 quintillion exabytes of data every day. That information resides in multiple systems, including legacy on-premises systems, cloud applications, and...

Over the past four years, business leaders have come to recognize that agility and resilience are vital. That has led to a wave of process automation initiatives aimed at streamlining business...

The past few years have been transformative, with global events reshaping our personal and professional lives. From a rapidly shifting regulatory environment to volatile economic conditions,...

Telecom providers are working through a pivotal time, as industry fundamentals are shifting with the emergence of 5G, cloud services, and a host of other new technologies to increase telecom growth....

Today’s customers expect businesses to engage with them on their own terms. They want companies to anticipate their needs, personalize offerings to their individual preferences, and present them...

Hyperautomation is the practice of automating as many processes as possible across an entire organization as quickly as possible, using a combination of tools, systems, and techniques. Per Gartner,...

The COVID-19 pandemic accelerated self-servicing trends in virtually every industry. A Forrester study commissioned by Intercom.com reported that 71% of support leaders and decision-makers credit...