Overview  

This Service Description (or “SD”) applies to purchases of services with the above referenced SKU (for purposes of this SD, the “Services”) from Precisely Software Incorporated or one of its affiliates (“Precisely”) pursuant to a Quote, Statement of Work or other ordering document (an “Order”). The date on which an Order becomes effective (through the issuance of a purchase order, mutual signature, or otherwise) is the “Effective Date” of such Order.  

The terms of this SD as of the Effective Date of an Order shall be incorporated into the Order and apply for the duration of the Services in such Order. For an Order, these terms may not be modified except in writing and signed by both Precisely and Customer.  

In Scope:  

1.  Development Mentoring 

1.1  The Precisely consultant will provide script and/or solution development mentoring and best practices to an identified Customer resource (limited to one resource) 

1.2  Mentoring will consist of scheduled meetings with the Customer resource for up to ten (10) hours 

2.  Project Management Services 

2.1  Precisely will assign a project manager (“PM”) who will share responsibility with Customer project manager for overall project success through effective risk management of project cost, scope, and schedule. 

2.2  The PM will manage the scheduling and allocation of Precisely resources on the project. 

Out of Scope:  

• Anything not detailed in the above section will be considered out of scope. 

Assumptions:  

• Customer will provide a resource to act as a project manager. This primary Customer contact will:  
• Be the recipient of all project communications 
• Have the authority to act on all aspects of the Services or has access to this authority in a timely manner  
• Coordinate Customer participation on calls and ensure management decisions are made in a timely manner 
• Be responsible for communicating key actions and decisions in a timely manner to all Customer stakeholders and the Precisely PM 
• Customer’s identified mentee will be expected to perform offline development and testing tasks in addition to attending the scheduled meetings 
• For the duration of this service, Customer staff will be available as required for consultation to answer questions and provide clarification of the material gathered.  

Scheduling:  

• All Services must be completed within three (3) months. Any prepayments for Services not used in three (3) months from the effective date of the Order shall not be refundable.  
• All activities shall be performed during normal working hours (Mon-Fri, 8:00 am-5:00 pm local time).  

Terms & Conditions:  

Precisely’s provision of Services described above is subject to the following terms: in https://www.precisely.com/ps-terms (the “Agreement”).  In the event of a conflict between the terms of the Agreement and this SD, the terms and conditions of this SD shall control.  

Services as described in this SD will be considered complete on the first to occur of the following (the “Termination Date”):  

• Completion of all Services Ordered, or  
• Completion of the installation by Precisely development operations team, or 
• Three (3) months from the Order date.  

Capitalized terms defined in the Agreement shall have the same meaning in this Addendum unless otherwise noted.