FAQ: PlaceIQ Partners

PlaceIQ will be migrated to the existing Precisely Salesforce environment. As part of this migration, all partners will move to a unified Precisely Partner Community. 

Your Precisely user account is the email address you use to access the Precisely.com web apps: Partner Community (partners only), Precisely Ideas or Knowledge Communities. 

Please contact your assigned client success manager (CSM) or Support at support@precisely.com and we’ll arrange for the Channel Partner Ops team to create your Precisely user account.  

This gives you access to the Partner Community (partners only), Precisely Ideas, and Precisely Knowledge Communities. 

Update your case details and view your case list from the Partner Community, under  My Support Cases. 

Before creating your next case, please review the Case Creation Guidelines for an overview of how to navigate the Precisely Knowledge Base, and a guide on the information required to create a case. 

To create a new case from the Partner Community, navigate to  Create a Case. 

All case numbers going forward will have a new format: PRE-XXXXXXXX. 

The Partner Community gives you visibility only into the cases that you’ve raised on behalf of your customers. 

As a partner, we also consider you a Precisely customer. We’ve prepared more detailed FAQs about changes customers can expect from our migration and invite you to explore the following: 

• FAQ: Support for PlaceIQ Customers 
• FAQ: General – PlaceIQ 

Please contact your assigned CSM or Support at support@precisely.com, who will be able to assist you.