CX in a Post Pandemic World – What Are CX Leaders Doing to Meet Customer Expectations?

COVID-19 has permanently changed how we live and interact with each other. Customer interactions have been fundamentally disrupted and transformed resulting in a digital space that’s noisier and harder to cut through than ever. In today’s digital environment, how do you maximize impact to meet customers and prospects in their moment of need? How do you optimize your digital engagement, while maintaining a personalized connection with your customers?

In research recently conducted by Precisely and Corinium Intelligence:

• 86% of CX leaders say they have updated their strategies since COVID-19
• 79% of CX leaders say that COVID-19 has increased the volume of digital interactions
• 50% of CX leaders say customers now expected more seamless, digital experiences

Join us in this on-demand Panel discussion with global CX leaders as they discuss these trends, as well as the CX strategies and key investments that are shaping the customer experience marketplace for 2021 and beyond. The discussion will be hosted by Rob Dallison, VP EMEA at Precisely EngageOne and feature the following speakers:

• Marissa Buckley, VP Marketing and Brand Experience, Security First
• Angus Rogers, Head of Claims Operations, Canopius Insurance
• Patrick Roelandt, MD, Dialog Group
• Kaspar Roos, Founder and CEO, Aspire Consulting