FAQ: Product Delivery for Infogix Customers

Software Downloads, Patches, Installation Files, and Fixes for Infogix products can be found within the Precisely Data Experience. You can also access the Precisely Data Experience via tiles within the Customer or Partner Community.

Some user accounts may not have immediate access to the Precisely Data Experience. It may take up to two weeks for all accounts to gain access. In the meantime, Software Downloads, Patches, Installation Files and Fixes for Infogix products can be found within the Knowledge Base at support.precisely.com.

Any issues or questions regarding accessing Precisely products you are entitled to can be addressed by reaching out to Precisely Support. Additional information regarding Support can be found here:

• FAQ: Support for Infogix Customers

For Infogix customers, you will continue to receive keys for ACR and software products via emails from the Global Fulfilment Team until further notice.

If for any reason you need to obtain a License Key for a previously ordered product, please log a case within the Customer or Partner Community.

The environment and access will remain as-is.

Depending on the product, installation guides and release notes may be a part of the product download. Additional instructions and notes can be found within the Find Support by Product tile of the Customer or Partner Community.

Information on new Product Releases will be made available within the Knowledge Communities (online forums) at support.precisely.com. You can log in using your Precisely user account. Join the product announcements for each product, and each time a new release becomes available, you will receive a notification.

Once notified, navigate to the Precisely Data Experience to download the new release.